We give you the resources to build the right sourcing solutions. Our services include:
What strategy is right for you?
You need low-risk, cost-effective entry into new sourcing provision. Typically, we start with a strategic assessment to help you work out what is appropriate for your company. Whether it is offshoring, outsourcing, or shared services, we can educate you about different solutions and work with your organisation to build confidence. We cover IT outsourcing (ITO), Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO).
We will work closely with you to understand your firm’s service needs and from there assess your strategic options. We assess the business case and service implications of each solution.
How do you find the right partners?
Choosing the right provider is vital and often cultural fit is as important as provider capability. This could be with a third party, an in-house solution or partnering with others in the industry. We know the marketplace well and have built strong relationships in the industry. We are impressed by the ability of many Indian professional service providers to deliver real and significant benefits. Language and IT skills are vitally important here, but so is attitude. We know that Indian providers are not SLA and contract driven; relationships matter and we will ensure that you find the right fit. We will help you to maximize the financial benefits, mitigate risk and ensure a successful collaboration in creating the right technical, commercial and legal frameworks.
We work with the chosen providers to design the new operating model, taking into consideration legal, tax, HR, business continuity planning, communications and infrastructure issues.
How do you make it happen?
We lead your organisation through the critical service transition stage, and if a captive offshore centre is the chosen solution we can help you with its creation. Managers will be required to perform a new mix of functions. princeOMC can provide valuable support and insight to help ease the transition.
princeOMC understands technology. We can help with your information security, connectivity solutions, and solutions re-engineering issues. We can offer project resource to help you through the process. Our consultants’ familiarity with the process gives an added dimension to our ability to deliver Project Management, Business Case Creation, Interim Management/Team leading, Auditing and Strategic consulting.
We are experienced in IT Infrastructure Management which has been described as the third wave of outsourcing. It is a relatively new offering made possible by recent developments in communications capabilities and network focused management tools.
princeOMC has extensive experience of helping organisations to obtain deliver significant service improvement and cost savings in this rapidly growing area. Indian suppliers have the ability to deliver real and significant benefits in this area, as well as offering advantages over established players. In technical capability and corporate culture, Indian suppliers far outperform traditional suppliers. They are primarily relationship, not contract, driven, which means flexibility and open communication with a client.
How is the new model supported?
We believe sourcing is an ongoing process. A typical approach might see clients lead through a process of IT outsourcing, followed by Business Process outsourcing and then Knowledge (/Legal) process outsourcing.
But above all, good governance structures and processes are key to a successful engagement. Good relationships between clients and providers are often overlooked by other consultancies; we know it is the cornerstone to success. Our experience can help ensure that robust governance is properly implemented.